Privacy Policy

 

𝐈𝐍𝐓𝐑𝐎𝐃𝐔𝐂𝐓𝐈𝐎𝐍

 

Fly Red Sky (“Fly Red Sky,” “we,” “us,” or “our”), a subsidiary of John Gold Travel and Tour Services Corp., respects your right to privacy and is committed to protecting your privacy and safeguarding your personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).  We recognize the trust you place in us when you use our platform to book AirAsia flights, products, and services. While this Privacy Policy does not constitute a contract or create legal rights, it represents our strong commitment to responsible data handling and privacy protection.

 

Fly Red Sky is a Filipino-owned digital booking platform that exclusively facilitates the booking of AirAsia flights, products, and related travel services. We operate independently but work in coordination with AirAsia and its authorized systems to deliver accurate, secure, and efficient booking services to our users.

 

We operate as a Personal Information Controller (PIC) for data collected through our platform and coordinate with authorized AirAsia systems and service providers strictly for booking fulfillment.

 

This Privacy Policy explains:

 

• What personal information we collect

• How we use and share that information

• How we protect your data

• Your rights regarding your personal information

 

By accessing or using Fly Red Sky, you acknowledge and agree to the collection and processing of your personal data in accordance with this Privacy Policy.

 

We reserve the right to amend or update this Privacy Policy at any time. Any changes will be published on our website and will take effect immediately upon posting. Continued use of Fly Red Sky after updates constitutes acceptance of the revised Privacy Policy.

 

 

𝐒𝐂𝐎𝐏𝐄 & 𝐀𝐏𝐏𝐋𝐈𝐂𝐀𝐁𝐈𝐋𝐈𝐓𝐘

 

This Privacy Policy applies to:

 

• All users of the Fly Red Sky website and booking platform

• Individuals who provide personal information directly to Fly Red Sky

• Individuals whose data is processed in connection with AirAsia products and services booked through Fly Red Sky

 

 

𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 𝐖𝐄 𝐂𝐎𝐋𝐋𝐄𝐂𝐓

 

We collect personal information that you voluntarily provide to us or that is necessary to complete your booking and deliver our services (“Personal Information”). While you may choose not to provide certain information, doing so may limit your ability to use some features of our platform.

 

Types of Personal Information Collected

 

1. Personally Identifiable Information

• Full name

• Gender

• Date of birth

• Nationality

• Passport or government-issued ID details

• Passport expiry date and issuing country

• Country of residence

 

2. Contact Information

• Email address

• Mobile number

• Residential or billing address

 

3. Payment Information

• Credit or debit card details

• Cardholder name

• Card issuing bank and country

 

Payment transaction references

(Note: Payment data is processed through secure, compliant payment gateways.)

 

4. Transaction Information

• Flight bookings

• Ancillary purchases (baggage, meals, seats, etc.)

• Booking history and preferences

 

5. Technical Information

• IP address

• Device identifiers

• Browser and usage data

 

6. Location Data

• Approximate location based on device or IP (if enabled)

• You may disable location services or restrict permissions at any time through your device or browser settings.

 

 

𝐃𝐀𝐓𝐀 𝐀𝐂𝐂𝐔𝐑𝐀𝐂𝐘 & 𝐔𝐒𝐄𝐑 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐘 𝐂𝐋𝐀𝐔𝐒𝐄

 

You are responsible for ensuring that all personal information you provide is accurate, complete, and up to date. Fly Red Sky shall not be liable for booking issues, denied boarding, or regulatory penalties arising from inaccurate or incomplete information provided by the user.

 

 

𝐇𝐎𝐖 𝐖𝐄 𝐔𝐒𝐄 𝐘𝐎𝐔𝐑 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 (𝐏𝐔𝐑𝐏𝐎𝐒𝐄 & 𝐋𝐄𝐆𝐀𝐋 𝐁𝐀𝐒𝐈𝐒 𝐅𝐎𝐑 𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆)

 

We use your Personal Information for legitimate business and service-related purposes, including:

 

Service Delivery

 

• Processing, confirming, and managing flight bookings

• Facilitating AirAsia flight schedules, add-ons, and services

• Customer support and booking assistance

 

Operational & Business Purposes

 

• Improving platform performance and user experience

• Research, analytics, and system optimization

• Fraud detection, prevention, and security monitoring

• Internal audits and compliance checks

 

Marketing & Communications

 

• Sending booking confirmations and service-related updates

• Providing relevant promotions, seat sales, or travel offers

• Delivering content related to your booking activity

 

Marketing communications are sent only with your consent or where permitted by law. You may withdraw your consent or opt out at any time by using the unsubscribe option or contacting us directly.

 

Legal Basis for Processing

 

Fly Red Sky processes personal data based on one or more of the following lawful bases under the Philippine Data Privacy Act:

• Consent – where you voluntarily provide information or opt in to marketing communications

• Contractual Necessity – to fulfill flight bookings, issue tickets, and provide requested services

• Legal Obligation – to comply with aviation, taxation, accounting, and regulatory requirements

• Legitimate Interests – for fraud prevention, system security, service improvement, and customer support, provided such interests do not override your fundamental rights and freedoms

 

Fly Red Sky does not use automated decision-making or profiling that produces legal or similarly significant effects on users.

 

 

𝐃𝐀𝐓𝐀 𝐒𝐇𝐀𝐑𝐈𝐍𝐆 & 𝐃𝐈𝐒𝐂𝐋𝐎𝐒𝐔𝐑𝐄

 

We only share Personal Information when necessary and in a controlled, secure manner.

 

Your information may be shared with:

 

AirAsia and Authorized AirAsia Systems

• To fulfill flight bookings, manage reservations, process add-ons, and ensure accurate ticket issuance.

 

Service Providers

• Including payment processors, IT infrastructure providers, analytics tools, and customer service platforms—solely for performing services on our behalf.

 

Government & Regulatory Authorities

• Such as immigration, airport authorities, customs, aviation regulators, or law enforcement agencies when required by law.

 

Business Transitions

• In the event of a merger, acquisition, restructuring, or transfer of assets, your Personal Information may be included as part of the transaction, subject to continued legal protection.

 

We do not sell your Personal Information to third parties.

 

 

𝐃𝐀𝐓𝐀 𝐑𝐄𝐓𝐄𝐍𝐓𝐈𝐎𝐍

 

Personal data is retained only for as long as:

• Necessary to fulfill booking and service purposes

• Required by law, regulatory, or audit obligations

 

Personal data related to bookings may be retained for a minimum of five (5) years or as required under applicable laws and industry regulations. After the retention period, data is securely deleted, anonymized, or archived.

 

 

𝐃𝐀𝐓𝐀 𝐒𝐄𝐂𝐔𝐑𝐈𝐓𝐘 𝐌𝐄𝐀𝐒𝐔𝐑𝐄𝐒

 

 

Your Personal Information may be stored on secure servers located in the Philippines or overseas, depending on operational requirements.

 

We implement appropriate security safeguards, including:

• Restricted and role-based access controls

• Encrypted data transmission

• Secure storage systems

• Staff confidentiality obligations

• Third-party data protection agreements

 

We take reasonable measures to protect your data against unauthorized access, loss, misuse, or disclosure.

 

Any cross-border transfer of Personal Information is conducted in accordance with the Philippine Data Privacy Act and subject to appropriate safeguards to ensure data protection standards comparable to those under Philippine law.

 

 

𝐂𝐎𝐎𝐊𝐈𝐄𝐒 & 𝐓𝐑𝐀𝐂𝐊𝐈𝐍𝐆 𝐓𝐄𝐂𝐇𝐍𝐎𝐋𝐎𝐆𝐈𝐄𝐒

 

Fly Red Sky uses cookies to:

• Enable core website functionality

• Remember user preferences

• Improve performance and user experience

• Analyze site usage and trends

 

Types of Cookies Used

• Essential cookies – Required for bookings and secure access

• Preference cookies – Save language and location settings

• Analytics cookies – Improve platform performance

• Marketing cookies – Deliver relevant content and promotions

 

You may disable cookies through your browser settings, though some features may not function properly.

 

 

𝐘𝐎𝐔𝐑 𝐑𝐈𝐆𝐇𝐓𝐒 𝐀𝐒 𝐀 𝐃𝐀𝐓𝐀 𝐒𝐔𝐁𝐉𝐄𝐂𝐓

 

 

Under the Philippine Data Privacy Act, you have the right to:

 

• Be informed about data processing

• Access your personal data

• Object to processing

• Correct or update inaccurate data

• Erase or block data under certain conditions

• Data portability

• File a complaint with the National Privacy Commission

 

To exercise any of these rights, you may submit a written request to support@flyredsky.com. We may require reasonable verification of identity before processing your request.

 

 

𝐘𝐎𝐔𝐑 𝐂𝐎𝐍𝐒𝐄𝐍𝐓

 

By using Fly Red Sky, you consent to the collection, use, and processing of your Personal Information as described in this Privacy Policy.

 

Where required by law, we obtain explicit consent through affirmative actions such as ticking a checkbox, clicking “Proceed,” or completing a booking.

 

You may withdraw consent at any time by contacting us, subject to legal and contractual limitations.

 

 

𝐃𝐀𝐓𝐀 𝐁𝐑𝐄𝐀𝐂𝐇 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓

 

While we implement reasonable and appropriate security measures, no method of transmission or storage is completely secure. Fly Red Sky cannot guarantee absolute security of personal information.

 

In the event of a personal data breach:

• We will assess and contain the incident immediately

• Notify affected users and the National Privacy Commission as required by law

• Take corrective and preventive measures

 

 

𝐌𝐈𝐍𝐎𝐑𝐒

 

Fly Red Sky may process personal data of minors below eighteen (18) years of age, only when necessary for flight bookings and with the consent of a parent or legal guardian. We do not knowingly collect data from minors for marketing or profiling purposes. If you believe a minor has provided personal data without authorization, please contact us immediately.

 

 

𝐓𝐇𝐈𝐑𝐃-𝐏𝐀𝐑𝐓𝐘 & 𝐄𝐗𝐓𝐄𝐑𝐍𝐀𝐋 𝐋𝐈𝐍𝐊𝐒

 

Our platform may contain links to external websites, including AirAsia platforms and partner services. Fly Red Sky is not responsible for the privacy practices of these external sites. We encourage you to review their respective privacy policies.

 

 

𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐓𝐎 𝐓𝐇𝐈𝐒 𝐏𝐑𝐈𝐕𝐀𝐂𝐘 𝐏𝐎𝐋𝐈𝐂𝐘

 

We may update this Privacy Policy from time to time. Updates will be posted on our website and take effect immediately upon publication.

 

 

𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐔𝐒

 

For questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact:

 

📩 Email: inquiry@flyredsky.com

🌐 Website: www.flyredsky.com

 

Fly Red Sky has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act. Data privacy concerns may be directed to our DPO, upon written request, through the contact details above.

 

 

𝐓𝐄𝐑𝐌𝐒 𝐎𝐅 𝐔𝐒𝐄

 

This Privacy Policy should be read together with our Terms of Use, which govern your access to and use of the Fly Red Sky platform.